Reservation Policy

Your full payment or 50% deposit is due 10 days after booking your trip. The full balance is due 30 days before your trip. For reservations made within 30 days prior to the trip, the full payment is due immediately. We accept personal checks as a form of payment. When corresponding please include the name which you're booked under and your trip date. Your cancelled check is your receipt.

Cancellation Policy

Please understand that when a reservation is made with Whitewater Adventures, it is a commitment for us to hold that space for you and turn others away from that particular trip date. That is why this reservation policy is strictly adhered to with no exceptions. For cancellations 31 days or more prior to your trip, a full refund will be given. For cancellations between 30 and 21 days prior to your trip, fees will be turned into a credit for the current or following year. For cancellations less than 21 days prior to your trip, no refunds or credits will be given. You are allowed to find replacements for yourself and/or group. All cancellation must be made in writing 31 days prior to your trip. We regret we cannot make exceptions for personal emergencies. Please consider short term low cost trip insurance which will protect you if you need to cancel due to medical illness or emergency.

Responsibility

You are going on a whitewater rafting trip in the wilderness, not to Disneyland, the mall or any other type of controlled environment. All water sports involve inherent risk, so you hereby assume all risks. Whitewater Adventures assumes no responsibility for trip members, their personal belongings or for the time and expense incurred. We assume no responsibility for theft or loss of personal property. Please leave valuables at home. We require all trip participants to sign a liability release waiver before embarking on our trip. All river instructions and literature will be spoken and written in English only. Because your safety is our primary concern, we require that you do not consume alcoholic beverages during the morning of your trip or while on the river. We also reserve the right to postpone/cancel or change a trip due to severe weather, fire, water fluctuation, road conditions or other circumstances beyond our control. If a trip is cancelled you will be issued a credit which you may redeem in the current or following year. No cash refunds will be given. If you have any health or physical problems, ailments, have obesity, or are pregnant, please consult your doctor before the trip. We advise low cost travel insurance which cover trip members for accident, injury, lost baggage, and cancellations claims. On some trips the section of river that you run is reversed. Also the same section of river may be run twice due to poor road conditions, wash outs, slides, fire or other circumstances beyond our control. Please no rafters under the age of 12 years old.